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Fight the IT Blues with Tree Structured Views KnowledgeBASE Vortex 2.9 Fight the IT Blues. The heart of KnowledgeBASE is a highly searchable and exandable information tree, viewed in outline or audited within a built-in wordprocessor. References to web sites, corporate sites, and network directories may be added at will. Essential documents may be stored right in the project database. Notes may make use of tables and named cells to tabulate out data. Each project is stored in a single file for distribution.




Interactive FAQ/Knowledgebase for Websites Querybot Web Knowledgebase/FAQ 1.3 Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service.




Help Desk - Support Desk Software System ieSupportManager Helpdesk 2.08 ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. FREE for 6 Months license available.


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